- Low prices guaranteed
Showroomprive.co.uk is committed to ensuring that you benefit from private sale items at private sale prices, in other words, leading brands with up to 70% off.
How do we offer such low prices?
Our sales predominately include items from the previous year’s collection, this includes: surplus stock, unsold items and end of line items. All items sold on Showroomprive.co.uk are brand new.
In addition, we are committed to offering you the lowest prices possible. In order to do so we work by reserving stock before each sale starts; we only confirm our order once the sale is finished. The stock is then sent over to our warehouse, where, after we have verified and packaged your order, it is sent directly to you. We do our best to ensure that you receive your products as quickly as possible. Thus, although delivery may seem longer than normal, the irresistible discounts we are able to offer definitely make the wait worthwhile.
Remember to check our website regularly as, new brands and sales are added to the site daily. Please keep in mind that our items have very limited stock, and that it is updated in real time, so it is important that you are quick to purchase that special item you have fallen in love with, don't let a great offer pass you by!
We check the quality, origin and guarantees of each item available on our website. Shopping on Showroomprive.co.uk means saving money as well as enjoying brand new high quality items.
- Customer service team
Our Customer service team is dedicated to providing the highest level of service to our members through every stage of your purchase. If you have any questions regarding our member services, please do not hesistate to contact us. We look forward to hearing from you.
You can contact us by email through the 'Contact' section of our website.
- Money back guarantee
Our 'Money back guarantee' refunds policy means that you have fourteen (14) days to decide whether you are happy with your purchase or not. If you realise that you have changed your mind simply return the item(s) to us, in their original condition, within fourteen (14) days for a full refund.
Please return the items in their original packaging to:
Showroomprive.co.uk c/o YODEL depot home delivery
Droitwich Sort Centre
Westbank, Berryhill Industrial Estate,
Worcestershire, ZX96 0AA
Items that we determine to have been used for longer than is considered appropriate (more than a few minutes) will not be refunded.
Please note that for safety and hygiene reasons the following items cannot be returned:
- Underwear or swimwear that has been worn
- Cosmetics that have been opened
Returned items must be adequately protected, be in their original packaging, in perfect condition for resale (not broken, or damaged by the customer) and accompanied by the appropriate accessories, if relevant.
When you return goods, please provide your full name, address and order number. If this information is not included we will not be able to issue a refund.
If the returned goods meet the above requirements, we will provide a full refund to your bank account within thirty (30) days. We will send an email confirming that the refund has been made. Collect or cash delivery will not be accepted.
- 100% Secure shopping
We are committed to respecting the privacy rights of our visitors. All payments are 100% secure and strictly confidential. When you place an order through our website we use Internet standard encryption technology (SSL or Secure Socket Layer technology) to encode your personal data. Your payment card details and payment transaction is processed through ATOS group, who are renowned for their reliability in terms of online transactions.
Under no circumstances do we retain your payment card details.
In all secured zones, meaning Showroomprive.co.uk internet pages starting with https:// (the 's' standing for secure), all information is encrypted and therefore protected before it is sent through the Internet.
Once you have clicked on 'Validate' to complete a purchase, our bank (Société Générale) will make sure that your card number is valid and that the card is not blocked.
These measures ensure twice the protection against abuse and fraud.
Protecting your personal data:
You have the following rights:
- The right to opt out of any e-mail marketing communications that you may receive from us;
- The right to request access to personal data that we hold about you at any time, subject to a fee specified by law (currently £10); and
- The right to ask us to change and correct any out-dated or inaccurate personal data that we hold about you free of charge.
If you wish to exercise any of the above rights, please contact us using the 'Contact' section of our website.
In addition, you can also change and correct your personal information in the 'My account' section of our website. If you would like to opt out of our e-mail marketing communications please select the unsubscribe link at the bottom of any e-mail we have sent to you.
- Guaranteed delivery dates
The expected delivery date for each item is clearly indicated on the product description page before each order confirmation.
If the dispatch of your order is delayed for any reason, we will immediately notify you by email and you can choose whether to modify or cancel your order.
The content of each parcel is systematically and automatically checked prior to its dispatch, to ensure complete conformity with your order.
- Order tracking
You can track your order(s) via the My orders section of our website.
Here are the various stages of your order tracking:
In progress: your order has been validated and is now being prepared by our Logistics Team.
Delivered: your parcel has left our warehouse. It is en route to your delivery address via one of our couriers.
Once your order has been dispatched, you can track your parcel through the various stages of the delivery process using the tracking number (supplied by the courier) available in My orders.
Pending: We are awaiting missing items before completing your order.
Cancelled: your order has been cancelled.
- Terms & Conditions
In these Terms and Conditions (updated 19/03/2013):
Showroomprive.co.uk is part of the Showroomprive.com company, entity of the Showroomprive SRP GROUPE and with a capital of 1 528 000 euros, registered in France, under Siret number 497 583 336. It's head office is located at ZA La Montjoie 1, rue des Blés, 93210, La Plaine Saint Denis.
Our VAT number is FR 45497593336.
"Member", "you", "your" refers to any person who has registered and/or placed an order on the www.showroomprive.co.uk website. In particular, "Member" refers to any person who has completed our online registration form in order to gain access to all areas of our site and place an order for Products.
"Our site" means the website located at www.showroomprive.co.uk.
"Products" means the goods which are supplied by us and which are available for sale on our site.
2. The company
Showroomprive.co.uk is a specialist online retailer that offers end of line products. Amongst all the categories of Products and brands available on our site throughout the year, we sell: ready-to-wear clothing for men, women and children, fashion brands, accessories, beauty, cosmetic and skincare products, footwear, homeware and home decoration products at discounted prices to registered Members only.
Products offered on our site are specifically sold to private individuals.
We will use our best efforts to ensure that the photographs of Products made available for sale on our site are as accurate as possible. Each Product will have a detailed description setting out its main features. In the event of a clear case of error between the characteristics of a Product and its description or representation on our site, you may return the Product and request a refund, in accordance with the provisions of Article 10 below.
By ordering a Product on our site, you expressly agree to these Terms and Conditions (this acceptance does not require a handwritten signature). You thereby acknowledge that you have read and accepted the relevant rights and obligations contained in these Terms and Conditions. Any order placed by you on our site is governed by these Terms and Conditions.
Showroomprive.co.uk reserves the right to modify these Terms and Conditions at any time. Nevertheless, the Terms and Conditions in force at the time that your order is placed will govern the contract between you and us. We will keep a record of Terms and Conditions and dates of all updates made and we encourage you to print a copy of the Terms and Conditions which are available on our site at the time when you place your order with us.
Before being permitted to navigate through our site, you must complete the online registration form in order to become a registered Member of our site. Becoming a Member requires you to provide us with personal data such as: title, first name, surname, email address and password. Becoming a Member also means that you accept to receive frequent email communications from us: daily and/or weekly invitations to our opening sales, exclusive offers, birthday wishes... Finally, by registering to use our site, you accept these Terms and Conditions.
All our Products are priced in pounds sterling (GBP) and include all taxes, except processing and dispatch costs, which will be added to the invoice during order confirmation.
Showroomprive.co.uk reserves the right to change its prices at any time, however, Products for which orders have already been placed will be charged at the price originally quoted.
The original recommended retail price (RRP) shown in the description of a Product is the price provided to us by our supplier as the full selling price of the item when it was originally in the supplier’s distribution network. The price is provided for information and comparison purposes only. All RRPs are converted from euros to pounds sterling at the exchange rate applicable at the time the sale is launched on Showroomprive.co.uk.
Showroomprive.co.uk reserves the right to make tariff offers on the shipping costs associated to the orders. In the specific framework of an exemption of the shipping costs, the Member fully benefits from this discount from the second order of the day listed on a same customer account on Showroomprive.co.uk. The special offer is viable on all orders with shipping to the United-Kingdom & Ireland. In the case of a discount on the shipping costs, Showroomprive.co.uk will make the free service clear at the time of the order. Any abusive use or non-respect of the obligations subscribed via these General Conditions of Sale will generate the suspension or cancellation of the account of the Member depending on the seriousness of the offence.
6. Placing an order
All orders are placed on our site - www.showroomprive.co.uk.
By placing your order, you confirm that you are aware of and agree to these Terms and Conditions.
After confirming the content of an order/basket, you must make a final confirmation by choosing a payment method.
Showroomprive.co.uk may reject any order and all orders are subject to acceptance by us.
The contract between you and Showroomprive.co.uk will only take place when we accept your order by sending you a confirmation email. Contractual information is in English and is to be included in the confirmation email.
Products remain the property of Showroomprive.co.uk until we receive full payment of all sums due in respect of the Products, including delivery charges.
We accept payment vouchers at the time of payment subject to these Terms and Conditions including the provisions of Article 11 below.
In the event that you need to cancel an order, you can contact our Customer Service team by email. Please be aware that orders can only be cancelled if they have not yet been processed by our office. After this time, once you have received your parcel, you will have fourteen (14) days to return the item and receive a refund for the items sent back. Once an order is cancelled, it cannot be reinstated.
Restricted items: it is forbidden by law to sell or supply intoxicating substances or dangerous objects, such as alcohol, any type of knife, knife blades or razor blades, to individuals under the age of 18 in the UK, the Republic of Ireland or the Channel Islands. The purchase of age restricted items will require proof of age. By placing your order you confirm that you are of legal age to purchase the given product. In order to verify your age, you may be contacted via telephone. In the event that documentation is required to support a purchase, we will require you to send us a valid identification document, such as a driving license, passport or birth certificate. Should we deem that the identification is not valid or if identification cannot be provided for the purchase, we can decide to cancel the order. The courier delivering such orders may request identification at the point of delivery to verify the buyer’s age. In the case of insufficient or unsatisfying identification the courier has the right to retain the delivery.
All sales are limited in terms of time and stock and all orders are subject to availability. If a Product is no longer visible on our site, it means it is no longer available.
Due to the nature of our business, it can occur that Products are not physically available in-house. Indeed, in some cases, a business transaction is made with our supplier who makes the discounted Products available to Showroomprive.co.uk for the duration of the sale only (usually 2 to 7 days). Products are ordered from our supplier only once the sale is closed and therefore there can be delays before we receive the Products from our suppliers.
Consequently, even though we constantly do our best to dispatch orders within the indicated dates, deliveries may sometimes take longer. Information concerning stock comes directly from our suppliers and thus in exceptional cases errors and changes may occur. If the Product ordered is not available, Showroomprive.co.uk will notify the customer by email or by phone of a partial delivery or cancellation of the order. The customer will then be refunded part or all of the order within 30 working days.
Methods of payment: Payments can only be made online, and exclusively by credit or debit card. The following payment cards are accepted: Visa/Visa Electron and MasterCard. It is also possible to use a Paypal account on the Showroomprive.co.uk website while confirming your purchases.
Once you have placed your order we will carry out a standard pre-authorisation check on your payment card, your order will only be deemed valid once we have received confirmation from the payment centres that there are sufficient funds to fulfill the transaction.
At no time do we have access to these payment details or will they be transferred or stored through Showroomprive.co.uk’s servers. You should therefore save and print the payment document that is processed following your order if you wish to have a copy of your order transaction details.
Your account will be debited within a maximum of 4 days following the date of your order being accepted.
You will be asked to repeat this payment process, providing the same information each time you place a new order on our site.
Secure payment: We have undertaken various initiatives to ensure that shopping with us is as safe as possible. We have installed an extremely efficient and reliable site security system. All your payments will be processed through a secure payment server and will be kept strictly confidential. All payments are secured by SSL (Secure Socket Layer) encryption.
We have also reinforced all the various encryption processes in order to ensure the optimal protection of all payment information. Showroomprive.co.uk does not have access to any confidential information regarding the means of payment. Only Atos and Société Générale, our banking partner, has access to confidential information (card number, expiration date) and it cannot be accessed by any third party.
In accordance with our commitment to ensure a secure payment, Showroomprive.co.uk checks the details of the information provided by you each time an order is placed. This is part of our efforts to combat fraud and to ensure that your payment details remain secure. Consequently, Showroomprive.co.uk operates a verification procedure to prevent any fraudulent use of any of our Member’s bank details. As part of this procedure, Showroomprive.co.uk reserves the right to request that you send a full copy of your proof of identity (by fax or email) as well as a valid proof of address which is less than 3 (three) months old. Your order will only be dispatched following receipt and verification by us of this information. If requested to do so, you must send any such documentation to us within six days of any request. Showroomprive.co.uk reserves the right to cancel and refund any order if the requested documents are not received or are non-compliant.
PayPal allows any business or consumer with an email address to securely and conveniently send and receive payments online.
PayPal is committed to handling your customer information with high standards of information security.
PayPal will execute a Payment Order made by you via your Payment Account and credit the payment service provider of Showroomprive.co.uk within 3 Business Days.
When you make a payment you authorise PayPal to obtain funds on your behalf from your applicable Funding Source.
PayPal will fund your transaction to Showroomprive.co.uk as follows:
Balance If you have a Balance in your Account, PayPal will always use your Balance to fund your payment. Funding Sources If you do not have a Balance, or your Balance is not sufficient to fund your entire transaction, PayPal will fund your transaction, or the remainder of your transaction, in the following order:
- Balance (if any)
- Instant Transfer from your bank account
- Visa PayPal Credit Card
- Private Credit Card
- Debit card / credit card
- PayPal Revolving Credit
- Deferred transfer
Recurring Payments If you have a Balance at the time the merchant processes your payment, PayPal will use your Balance instead of your Preferred Funding Source. Merchant Processing Delay If there is a Merchant Processing Delay and you have a Balance at the time the merchant processes your payment and completes the transaction, PayPal will use your Balance instead of your Preferred Funding Source.
Showroomprive.co.uk agrees to deliver ordered Products anywhere in Great Britain, Northern Ireland and the Republic of Ireland. Unfortunately at this time we cannot deliver to The Channel Islands, Isle of Man, Scilly Isles, British Forces Post Offices (BFPO) or Gibraltar. Please be aware that we also cannot deliver to the following postcodes: KW15-17 / ZE1-99 / HS9-99 / PA41-49 / PA60 / PA61-75, 77, 78 / PA76 / PH41(2), 42, 43, 44 / PH19-26, 30-41 / HS1-8 / IV41-51, 55, 56 / KA27, 28 / IV40 / IV54. Showroomprive.co.uk may agree to deliver ordered Products to other countries on a case by case basis, subject to you agreeing to pay all shipping and delivery charges associated with such delivery.
Items purchased on Showroomprive.co.uk will be sent to the delivery address you provided when placing the order on our site. You can choose to have your order delivered to an alternative address e.g. your home, office or holiday address. It is your responsibility to provide the full and correct delivery address information.
Logistical preparation and shipping costs are inclusive of all taxes. You will receive an email notifying you of delivery details.
The delivery times provided correspond to the dispatch and handling times of an order. Delivery times vary from one sale to another. They are indicated in the Product description and are confirmed when the order is validated prior to you making any payment for the Products. Delivery times are again confirmed in your order summary email and online, in My Account/My Orders.
Showroomprive.co.uk reserves the right to split deliveries. There will be no additional processing or dispatch costs if this occurs; the customer will only be invoiced for one parcel.
Showroomprive.co.uk cannot be held liable for the consequences of any delay attributable to the courier service.
A courier will deliver your parcel to the address you provided during order confirmation.
In order to ensure that parcels are delivered safely and our customers are satisfied, you will be asked to sign for your parcel as proof of receipt.
If you are not present at the address provided at the time the delivery is made, the courier will try to hand it over to a neighbour. If unsuccessful, a notice of attempted delivery (Calling Card) will usually be posted through your letter box.
From that point on, it will then be up to you to contact the courier within the next 5 working days in order to agree upon a new delivery date. A second and a third attempt of delivery can be made if necessary. It is also possible to collect the package from the courier’s nearest depot within 5 days of the final delivery notice being left. Yodel’s depots are opened Monday to Friday from 8am to 6pm.
Once the time stated above has elapsed, the package will be sent back to Showroomprive.co.uk. Our Customer Service team will then immediately contact you for a possible reshipment and, if there is no response within a reasonable period of time, Showroomprive.co.uk reserves the right to cancel the order and refund you.
When you are collecting your order, you will need to do the following:
- Check at the point of delivery that the Products comply with your order;
- Write down any anomalies on the delivery note, accompanied by your signature;
If the Products need to be returned to us, you must send a request for returns to our office (using the Contact form) within fourteen (14) days of delivery. Thereafter, we will not be able to accept any return claims.
If the Product is late or not available, the customer can contact our Customer Service team on the website Showroomprive.co.uk, by sending an email using the Contact form.
If an inquiry with Yodel is required (unusual handling time, parcel not delivered, etc.), you have 6 months from the dispatch date to inform Showroomprive.co.uk of this. After this time, no claims will be considered.
10. Returns and cancellations
By law, Distance Selling Regulations, Statutory Instrument 2000/2334, you have a return policy in which you can cancel your contract with us and return the Products to us within fourteen (14) days of the delivery of the Products to you.
Returned items must be sent to the following address:
Showroomprive.co.uk c/o YODEL depot home delivery
Droitwich Sort Centre
Westbank, Berryhill Industrial Estate,
Worcestershire, WR9 9AX
The Return Policy does not apply if the Products delivered have been used for longer than is considered appropriate (more than a few minutes). It is imperative that returned Products be adequately protected, in their original packaging, in perfect condition for resale (not broken, damaged or soiled by the customer) and accompanied by any accessories it was originally sold with (this does not affect your statutory rights).
The following products can only be returned if they have never been opened: audio (CD’s), video (DVD’s) and software, cosmetics (make-up, skin care, perfume), body slimming shapewear, underwear/lingerie and beachwear, earrings and piercings.
The following products cannot be returned in any case: food (ex. chocolate, caviar), beverages (drinks), sextoys, products with a distance or time calculator (ex. stationary bicycle), newspapers and magazines, personalized products and tailored clothing (ex. suits and furniture), tickets for shows and events valid for a certain date/time.
In the case of returning these products for any other reason, please contact customer service before returning products.
We cannot accept parcels that do not contain any information about the sender (first name, last name, address and order number).
By returning the Products to us in accordance with the provisions of this Article 10, you will be entitled to a full refund of the amount paid by you for the Product. The refund will be made to your bank within thirty (30) days of the Product being returned to us. An email will be sent confirming the date and amount of the bank transfer. All refunds will be made according to the method of payment used by you for the purchase. Collect or cash on delivery is not possible.
Under banking regulations, no refund can be made to a bank card after its expiry date. Should this arise, Showroomprive.co.uk reserves the right to request any information that may be needed in order to carry out the relevant refund.
11. Using the service
Referrals and vouchers
Access to our site may be made through the referral/invite service strictly reserved for you to invite friends and family only. Any customer who invites friends or family to join our site may be entitled to vouchers, credited 21 days after the newly invited member places an initial order with a value of at least £50, provided that the order is not cancelled. Each voucher has a value of £12 and is valid for one year.
Showroomprive.co.uk reserves the right to modify these conditions. Nevertheless, the conditions in force at the time a member received the voucher will govern. We will keep a record of the conditions and dates of all updates.
You may also occasionally receive promotional discount codes or vouchers from us, via email or other promotional supports. Use of all discount codes and vouchers are based on a minimum spend and always exclude delivery charges.
Discount codes and vouchers cannot be split into smaller values and can only be used in on one single order transaction. Vouchers cannot be combined unless they specifically state otherwise. Vouchers are considered a means of payment and cannot, in any circumstances, be exchanged for cash.
You can access any vouchers that you may have earned through your account page on the website.
Using the service
Should Showroomprive.co.uk notice any irregularities in the way in which a voucher and/or the referral invite system is being used, it will take all necessary measures to stop this abuse, including suspending the access to our site or excluding you from our site.
In general, if you do not comply with your obligations under the Terms and Conditions, your membership can be suspended and your account closed, and you will have to answer to any damages Showroomprive.co.uk deems necessary.
12. Personal data protection
Under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, you may object to, access and correct any data relating to you that you have provided to Showroomprive.co.uk by sending an email or letter to the address given hereunder.
All emails sent by Showroomprive contain a link that allows you do unsubscribe in just one click. You can change your preferences at any time in the “Manage my subscriptions” section of your account.
Showroomprive.co.uk may communicate certain information identifying customers by name to its commercial partners unless the customer specifically refuses his consent in this regard. Likewise, email addresses can only be used by Showroomprive.co.uk or communicated to such partners where the customer has given his express consent. Otherwise the user will receive commercial offers from third parties.
The customer can object to the use of his data by communicating his decision by email, to the following address: firstname.lastname@example.org, or by fax: 0845 095 0546
Our maximum liability for losses you suffer is strictly limited to the return of the purchase price of the Product you purchased.
This does not exclude or limit in any way our liability:
- (a) For death or personal injury caused by our negligence;
- (b) Under section 2(3) of the Consumer Protection Act 1987;
- (c) For fraud or fraudulent misrepresentation; or
- (d) For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us.
- (e) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage.
14. Applicable law and competent forum
These Terms and Conditions are governed by French Law.
The court of Paris shall have jurisdiction for all disputes relating to the interpretation, performance or validity of these Terms and Conditions.
Showroomprive.co.uk is owned and operated by the following company:
Showroomprive.co.uk is a specialist online retailer. It is an entity of the Showroomprive SRP GROUPE, with a capital of 1 528 000 euros, registered in France, under Siret number 497 583 336. It's head office is located at ZA La Montjoie 1, rue des Blés, 93210, La Plaine Saint Denis.
Showroomprive.com’s VAT number is FR 45497593336.